Privacy Policy

Smartech Sales & Trading Sdn Bhd ensures that our valued customers’ Personal Data and all parties who have transactions with Smartech Sales & Trading Sdn Bhd are protected.

This Privacy Policy prepared in accordance with the Personal Data Protection Act 2010 sets out our personal data protection practices that are put in place to protect the personal data of individuals who we deal with.

Please read this Privacy Policy before using the website at www.smart-hvac.com.my (the "Website") or before you submit any personal information to us. By using the Website, you are accepting the practices described in this Privacy Policy.

Collection of Personal Data

The types of Personal Data that we collect directly from you or from third parties depend on the circumstances of collection and on the nature of the service requested or transaction undertaken.

It may include:

• Company Name
• Company Information (Company and GST registered number)
• Name
• Telephone Number
• Fax Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address
• Credit card information (when necessary)

The above information may have been provided to Smartech Sales & Trading Sdn Bhd through your application to become our member or business partner, order fulfilment or, your use of Smartech’s website at www.smart-hvac.com.my where cookies are used or through any other means of communication between you and Smartech.

The processing of your Personal Data is necessary for us to process your application to become our customer or business partner. You may, however, visit our site anonymously.

Purpose of Collecting Personal Data

Personal data you provide will be processed by us for, amongst others, the following purposes as applicable:

• Processing your enquiry/purchase of products and/or services (whether online or offline) where you are named as the recipient;
• The delivery of notices, services or products and the marketing of such services or products to you;
• For Smartech’s customer relationship management (CRM) procedures to monitor and improve our services;
• To meet any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of Smartech Sales & Trading Sdn Bhd;
• Post-sales services, such as after-sales maintenance (if any) or customer service related matters;
• For our internal record keeping; and
• For payment collection from you

Disclosure of your Personal Data

Personal data provided to Smartech will, generally, be kept confidential but you hereby consent and authorise us to provide or disclose your personal data to the following categories of parties:

• Any person to whom we are compelled or required to do so under law or in response to a government agency;
• Our business partners and affiliates that provide related services or products in connection with our business;
• Our auditors, consultants, accountants, lawyers or other financial or professional advisers, credit reporting agencies;
• Our sub-contractors, transporter or third-party service or product providers as may determine to be necessary or appropriate; and
• Government agencies, statutory authorities and industry regulators

Safeguards

Smartech is committed to implementing the highest standards of information security to protect the privacy and confidentiality of your personal information. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested.

We limit access to your personal information to authorized Smartech employees only. We also maintain physical, electronic, and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Please note that we cannot accept any responsibility for any unauthorised access or loss of your Personal Data, save in accordance with this Privacy Policy.

For payment, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Data Transfer & Sharing

Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your personal data to supplier companies of Smartech Sales & Trading Sdn Bhd within or outside Malaysia, under conditions of confidentiality and similar levels of security safeguards.

Your Rights of Access & Correction

You have the right to request access to and/or correct your Personal Data and/or limit the processing thereof. In this respect, you may:

• Check whether we hold or use your Personal Data and request access to such data;
• Request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
• Request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;
• Request that we specify or explain our policies and procedures in relation to data and types of Personal Data handled by us;
• Communicate to us your objection to the use of your Personal Data for marketing purposes whereupon we will not use your Personal Data for these purposes; or
• Withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period

Any requests for access to Personal Data or correction and/or deletion of Personal Data or for information regarding policies, you may contact:

Smartech Sales & Trading Sdn Bhd |   www.smart-hvac.com.my

Address: No.15, Jalan PJS 1/27, (Jalan Petaling Utama 6),

Petaling Utama, Batu 7, Off Jalan Klang Lama,

46000 Petaling Jaya, Selangor

Tel: +603-7781 8181

Fax: +603-7782 3788

E-mail: sales@smart-hvac.com.my