Frequently Asked Questions

Your Account

Shopping at Smartech Online Store is faster and more convenient when you have a Smartech account. When you are logged in, you can easily download Smartech brochures, maintain an address book, review your order history, and easily update billing and shipping information.

Create an Account

 

  • Access to product brochures for download.
  • Pricing discount for approved dealers and contractors.
  • Online store purchase.

  1. Click on icon or “Create an Account”.
  2. Click "Register” and fill out the prescribed fields accordingly. To qualify for dealer/ contractor pricing discount, please ensure you submit your business name card and email address.
  3. Once completed, we will send you an email confirmation when approved.
  4. Upon approval, you may login to your account to enjoy your benefits.

  • No, it is not necessary. You can check-out as a Guest without creating a Smartech account. If you do this, it is important that you enter a valid email address during the checkout process in order to receive order notifications such as order confirmation and shipping updates.

  • If you have forgotten your password, you can reset it here with the email address you have signed up with.

 

Ordering and Payment

 

  1. Go to a product you are interested and click “Add to Cart”.
  2. Once you have selected all the items you would like to purchase, click on the Shopping Cart icon to review your order and proceed to checkout.
  3. Fill in your required information for user and shipping details.
  4. Select payment methods and fill in required information.
  5. Once payment is done, confirmation email will be sent to your inbox.
  6. Shipping progress can be tracked via your Smartech Account or here.

  • Yes, all prices displayed are inclusive sales and services tax. Shipping cost will be calculated at checkout page.

  • All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, please check your junk email or spam folder. Alternatively, log in to your Smartech Account to check your order summary.

  • Your order will be processed, and you will be notified with a tracking number when your order is being delivered should you opt for delivery. For Self-Collect option, kindly wait for a notification from our side that informs you when your order is ready for pick up. More information on Shipping and Handling here.

  • Unfortunately, you are unable to amend your orders once order has been placed. For preorder or customized products, we may be able to amend your order if it has not filtered too far. Please submit an email request to sales@smart-hvac.com.my with your order confirmation number.

  • If the product(s) is temporarily not available, we will provide the next earliest availability and delivery date or alternate product(s) model. Should the options offered deemed as not suitable, we reserve the rights to cancel the order and refund the full amount of your purchase.

  1. Credit Card/ Debit Card via iPay88
  2. Bank transfer
  3. Cheque payment (cheque must be cleared before delivery)

Please refer to Conditions of Sale here for more information.

  • Currently, we do not support any Cash on Delivery option.